:root{--mcs-navy:#0b1b2b;--mcs-navy-2:#132a42;--mcs-ink:#17212b;--mcs-muted:#687482;--mcs-line:#dfe5ea;--mcs-bg:#f5f7f9;--mcs-gold:#d2a33a;--mcs-gold-dark:#b88416;--mcs-white:#fff}*{box-sizing:border-box}body{margin:0;background:var(--mcs-bg);color:var(--mcs-ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}.site-header{background:linear-gradient(135deg,var(--mcs-navy),#10243a);color:#fff;box-shadow:0 2px 12px rgba(0,0,0,.18)}.topline{min-height:74px;display:flex;align-items:center;justify-content:space-between}.brand{display:flex;align-items:center;gap:12px;color:#fff;text-decoration:none;font-size:1.08rem;font-weight:700;letter-spacing:.01em}.brand-mark{width:42px;height:42px;border:1px solid rgba(255,255,255,.35);display:grid;place-items:center;font-size:.78rem;letter-spacing:.12em;background:rgba(255,255,255,.06)}.account{display:flex;align-items:center;gap:14px;font-size:.9rem}.main-nav{display:flex;gap:4px;overflow:auto}.main-nav a{color:#cbd6e0;text-decoration:none;padding:13px 16px;border-bottom:3px solid transparent;white-space:nowrap}.main-nav a:hover,.main-nav a.active{color:#fff;border-bottom-color:var(--mcs-gold);background:rgba(255,255,255,.04)}.main-nav i{margin-right:7px}.page-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;margin-bottom:24px}.page-heading h1{font-size:2rem;margin:.15rem 0}.page-heading p,.panel-head p{color:var(--mcs-muted);margin:0}.eyebrow,.brand-kicker{text-transform:uppercase;letter-spacing:.13em;font-weight:700;font-size:.72rem;color:var(--mcs-gold-dark)}.btn-mcs{background:var(--mcs-gold);border-color:var(--mcs-gold);color:#161616;font-weight:700}.btn-mcs:hover{background:var(--mcs-gold-dark);border-color:var(--mcs-gold-dark);color:#fff}.metric,.panel,.admin-card,.auth-card{background:#fff;border:1px solid var(--mcs-line);box-shadow:0 8px 24px rgba(17,35,53,.05)}.metric{padding:20px;display:flex;gap:16px;align-items:center;height:100%}.metric-icon{width:45px;height:45px;border-radius:8px;display:grid;place-items:center;background:#edf1f4;color:var(--mcs-navy-2);font-size:1.1rem}.metric span{display:block;color:var(--mcs-muted);font-size:.85rem}.metric strong{display:block;font-size:1.8rem;line-height:1.1}.panel{border-radius:4px;overflow:hidden}.panel-head{padding:20px 22px;border-bottom:1px solid var(--mcs-line);display:flex;justify-content:space-between;align-items:center}.panel-head h2{font-size:1.1rem;margin:0}.panel-head a{color:var(--mcs-navy-2);font-weight:600;text-decoration:none}.table thead th{font-size:.72rem;text-transform:uppercase;letter-spacing:.06em;color:#6e7984;background:#f8fafb;border-bottom:1px solid var(--mcs-line)}.table td,.table th{padding:14px 18px}.auth-body{background:var(--mcs-navy);min-height:100vh}.auth-wrap{min-height:100vh;display:grid;grid-template-columns:minmax(340px,42%) 1fr}.auth-brand-panel{background:linear-gradient(145deg,#071522,#102a43);color:#fff;padding:clamp(40px,6vw,90px);display:flex;flex-direction:column;justify-content:center;position:relative;overflow:hidden}.auth-brand-panel:after{content:"";position:absolute;width:420px;height:420px;border:1px solid rgba(210,163,58,.22);border-radius:50%;right:-180px;bottom:-190px}.auth-logo{width:72px;height:72px;border:1px solid rgba(255,255,255,.32);display:grid;place-items:center;margin:24px 0 36px;font-weight:800;letter-spacing:.14em}.auth-brand-panel h1{font-size:clamp(2.3rem,5vw,4.4rem);line-height:.98;max-width:700px}.auth-brand-panel p{font-size:1.15rem;line-height:1.7;color:#c6d0da;max-width:620px}.auth-brand-footer{margin-top:42px;color:#9fb0bf;font-size:.86rem}.auth-form-panel{background:#f6f7f8;padding:40px;display:grid;place-items:center}.auth-card{width:min(560px,100%);padding:clamp(30px,5vw,58px)}.auth-card h2{font-size:1.8rem}.auth-card p{color:var(--mcs-muted)}.admin-shell{display:grid;grid-template-columns:260px 1fr;gap:24px}.admin-nav{background:#fff;border:1px solid var(--mcs-line);padding:12px}.admin-nav-title{padding:12px 13px 16px;font-size:.78rem;text-transform:uppercase;letter-spacing:.08em;color:var(--mcs-muted);font-weight:700}.admin-nav a{display:flex;gap:10px;align-items:center;color:#344454;text-decoration:none;padding:11px 12px;border-radius:4px}.admin-nav a:hover{background:#f0f3f5;color:var(--mcs-navy)}.admin-nav i{width:18px}.admin-card{display:flex;gap:16px;align-items:flex-start;padding:22px;text-decoration:none;color:var(--mcs-ink);height:100%}.admin-card i{font-size:1.4rem;color:var(--mcs-gold-dark);margin-top:2px}.admin-card strong,.admin-card span{display:block}.admin-card span{color:var(--mcs-muted);font-size:.9rem;margin-top:5px}.admin-card:hover{border-color:#bec8d0}.admin-card.muted{opacity:.72}.form-control,.form-select,.btn{border-radius:4px}@media(max-width:850px){.auth-wrap{grid-template-columns:1fr}.auth-brand-panel{min-height:300px;padding:40px}.auth-brand-panel h1{font-size:2.4rem}.auth-form-panel{padding:24px}.admin-shell{grid-template-columns:1fr}.admin-nav{min-height:0}.page-heading{flex-direction:column}.account span{display:none}}

.ticket-thread{padding:0 22px}.ticket-comment{padding:20px 0;border-bottom:1px solid var(--mcs-line)}.ticket-comment.internal{margin:12px -10px;padding:18px 14px;background:#fff8e7;border-left:4px solid var(--mcs-gold)}.ticket-comment-head{display:flex;justify-content:space-between;gap:15px;margin-bottom:10px}.ticket-comment-head span{font-size:.82rem;color:var(--mcs-muted)}.ticket-comment-body{line-height:1.65}.attachment-link{display:block;margin-top:10px;text-decoration:none;color:var(--mcs-navy-2)}.ticket-meta{display:grid;grid-template-columns:110px 1fr;gap:10px 14px;margin:0}.ticket-meta dt{color:var(--mcs-muted);font-weight:600}.ticket-meta dd{margin:0}.table a{color:var(--mcs-navy-2);text-decoration:none}.table a:hover{text-decoration:underline}
.admin-content{min-width:0}.page-heading>.d-flex{align-self:flex-start}.status-pill{display:inline-block;padding:.25rem .55rem;border-radius:999px;font-size:.75rem;font-weight:700;background:#eef2f5;color:#435364}.status-active{background:#e9f7ef;color:#21623b}.status-disabled{background:#f8e8e8;color:#7d2b2b}.status-pending{background:#fff4d6;color:#77560b}.user-edit-row>td{background:#f8fafb!important;border-top:0}.user-edit-row .form-label{margin-bottom:.3rem}.admin-content>.panel,.admin-content>.collapse,.admin-content>.page-heading{width:100%}@media(min-width:851px){.admin-shell{align-items:start}.admin-nav{position:sticky;top:24px}.admin-content{width:100%}}

.admin-shell{align-items:start}.admin-content{display:block;align-self:start}.users-heading{margin-bottom:20px}.users-panel{margin-top:0}.user-editor{width:100%}.user-editor.collapsing{transition:height .2s ease}.users-table td{vertical-align:middle}@media(max-width:1100px){.users-table{min-width:980px}}

.customer-access-badge{display:inline-flex;align-items:center;padding:.25rem .55rem;border:1px solid var(--mcs-line);border-radius:999px;background:#fff;font-size:.78rem}.customer-unit-list{display:flex;flex-wrap:wrap;gap:.35rem}.customer-unit-list span{background:#eef2f5;border-radius:999px;padding:.2rem .5rem;font-size:.78rem}

.mention-card{display:block;padding:.75rem 0;border-bottom:1px solid var(--mcs-line);text-decoration:none;color:var(--mcs-ink)}.mention-card span{display:block;color:var(--mcs-muted);font-size:.8rem;margin-top:.25rem}.comment-select{float:left;margin:.25rem .75rem 0 0}.bulk-toolbar{background:#f8fafb}kbd{background:#2d3944;color:#fff;padding:.1rem .35rem;border-radius:3px}

.kb-card{transition:transform .12s ease,box-shadow .12s ease}.kb-card:hover{transform:translateY(-2px);box-shadow:0 .5rem 1.25rem rgba(18,33,47,.08)}.kb-body{font-size:1.02rem;line-height:1.75;white-space:normal}.kb-suggest{border:1px solid var(--mcs-line);background:#fffaf0;border-radius:.65rem;padding:.9rem 1rem}.kb-suggest a{display:block;text-decoration:none;padding:.45rem 0;border-top:1px solid rgba(0,0,0,.06)}.kb-suggest a:first-of-type{border-top:0}.kb-suggest span{display:block;font-size:.82rem;color:var(--mcs-muted);margin-top:.15rem}